Heather A. McCracken

Client Service Manager III

Heather McCracken has been with the company since June 2023 shortly after graduating high school. Heather was hired as a receptionist/file clerk as she learned the insurance industry.  During this time, she also worked two other jobs and attended college at night.  Her strong work ethic and dedication was quickly realized, and she began her assent up the company ladder. Upon Gallagher’s acquisition of National Health Services in 2004, Heather was promoted to Executive Account Manager and was responsible for more than 600 accounts consisting of small, medium, and large physician accounts.  

Heather graduated from the University of Houston Clear Lake with a degree in Healthcare Administration and was promoted to account executive.  In her current role, Mrs. McCraken manages more than 600 accounts.

Based on her tenure, work product and knowledge of the industry, Mrs. McCracken is often asked to work on special projects within the office which include some of Gallagher Healthcare’s more complex accounts.  

In her spare time, Heather enjoys working out, baking, fishing, and spending time with her husband and two boys Hayden and Holden.

As an Account Executive with Gallagher Healthcare, I partner with healthcare organizations to design and deliver tailored insurance and risk management solutions that protect their people, assets, and mission. With a deep understanding of the unique challenges facing hospitals, physician groups, and healthcare systems, I work closely with clients to assess needs, mitigate risk, and optimize total rewards strategies that attract and retain top talent.

My approach blends strategic insight with a relationship-first mindset—ensuring every client engagement is built on trust, transparency, and measurable results. From negotiating competitive renewals to implementing compliance-driven solutions, I am committed to helping healthcare leaders navigate a complex regulatory landscape while keeping their focus on patient care.

Driven by a passion for service and a commitment to excellence, I thrive in fast-paced, high-stakes environments where collaboration and problem-solving are key. Whether guiding a client through a renewal, introducing innovative cost-containment strategies, my goal is always the same: to deliver value that goes beyond the policy.

Heather A. McCracken's Customer Satisfaction Rating

4.9 out of 5 stars (Based on 338 reviews)