Katherine I. Hawkins

Client Service Manager III

Kathy Hawkins is a Client Service Manager III at Arthur J. Gallagher. She started with National Health Services in 1997 and later joined Gallagher in 2004 through the merger. Kathy earned her associate degree in 1995 in Business Administration and Management. She is dedicated to helping clients feel supported, informed, and confident in the service they receive. Kathy takes pride in building strong relationships, understanding each client’s unique needs, and delivering thoughtful support with professionalism and care. Known for being responsive, reliable, and collaborative, she works closely with clients and internal teams to help ensure smooth execution and timely solutions. She brings a client-first mindset to every interaction and is committed to making the insurance and risk management experience as seamless as possible.

Outside of work, Kathy enjoys cooking, traveling, and spending time with her two sons.

Katherine I. Hawkins's Customer Satisfaction Rating

4.9 out of 5 stars (Based on 292 reviews)